Frequently asked questions

We always recommend reserving a bike in advance, especially during the high season, so you can be sure that the requested model is available in your size. Booking a bike in advance also speeds up the pick-up process because the bike will already be ready and waiting for you.

The payment of the reservation can be made by credit card, debit card or in cash.

Yes, if you send us your biomechanical study by email, we can adjust the rental bike to your measurements.

You must tell us where you are staying or intend to stay. You also have to tell us the time you want to pick up the bike and we will confirm it by email. We deliver to all points in Tenerife (Prices vary depending on the place).

You can select the bike you want to rent from our bikes section. The available bicycles will be sorted by category and size; if you are unsure which is your size, you can send us an email at with your doubts. Once the reservation is confirmed, you will receive an email with the rental days and products contracted. To pick up the bike on the day of the reservation, you must present a valid ID or passport and a 100€ deposit that will be returned at the end of the rental period.

Yes, if you rent the bike for one day, you can pick up the bike at 9:00 am, and you have to return it before 6:00 pm the same day.

You can pick up the bike the previous evening as long as the rental is for more than 1 day and the bike is available. Pick-up time is between 5:00 pm and 5:30 pm.

No, the single-day rental starts when the store opens at 09:00 am and ends the same day before closing time, 6:00 pm.

We offer delivery and pick-up service for a minimum of 3 days of rental, the cost will depend on the number of bicycles or area where you are staying. It would be best if you let us know where you are staying or plan to stay.

Payment of the reservation is made in advance through a secure payment gateway by credit card, debit card or Paypal.

Each bicycle has insurance that covers civil liability for damages caused to third parties, not including damages to the bicycle, as well as theft or loss of the bicycle.

Rental bicycles are not insured against theft. Insurance companies do not offer this option for commercial bicycles.

Prepaid reservations may be cancelled free of charge up to 48 hours prior to the start of the rental period, cancellations made up to 24 hours prior to the start of the rental period will incur a cancellation fee of 50% of the reservation fee and any cancellations made within 24 hours will not be refunded.

We recommend your shoes, pedals and helmet.

They come equipped with two bottle cages, pump and a bag with spare tire, detachable and multi-tool, included in the rental price.

For our rental bikes, we can provide Shimano SPD and SPD-SL pedals, Look Keo or flat pedals. If you use other types, bring your own and our mechanics will be happy to mount them on your rental bike.

Yes, only as an extra with the rented bike.

Yes, in Spain by law it is compulsory to wear a helmet when riding a bicycle on roads outside the city center. You can rent a helmet for a one-time fee of 6€.

All our bikes come with 2x10 or 2x11 drivetrain. You can choose in the options whether you want compact (50x34) or standard (52x36). With the gearing we mount on the bikes (most use 11x30 or 11x32) you don't need the triple crankset to overcome the obstacles on the trails.

Yes, but only for touring bikes

Yes, we also have bike models that are already mounted as standard on the bike. If you wish to bring your own crank potentiometer, we can install it only on certain models, pedals on all bikes.

Bike Experience Tenerife is committed to delivering a material in perfect condition. If you return the items in poor condition, you must pay the price of the parts according to the rates of the distributor in Spain. Remember that you must return all the accessories and extras that you have contracted, otherwise you will have to pay the full amount of the lost product.

We are confident that all our customers can repair a puncture. For mechanical breakdowns we have an emergency service, you can contact us at +34 922 088 188.

Yes. This service is designed to carry out repairs that appear due to the use of the bicycle or due to accidents. One of our mechanics can travel to any point to make the repair.

• Transportation: €40 round trip.
• Spare parts: Recommended selling price by the distributor in Spain.
• Mechanic labor: Free.

Let’s hope we never find this case, but cycling is like that. If you do not have any insurance contracted, you must pay for the broken pieces according to the market price. The replacement of the parts will depend on the availability in the market of the same in our company or in our suppliers.

We are open every day from 09.00 am to 06:00 pm, if you wish you can leave it in our store or you can also take it to your hotel or apartment. We recommend that you leave it in your room overnight and never leave it on the street. Please check with your hotel directly to make sure you will be able to store your bike safely.

All cycling routes are on open roads and are shared with other road users. We ask all customers to comply with traffic rules.

Yes, visit our routes section and you will find a wide catalog of routes for all modalities and difficulties.

Yes, we know well the offer of accommodations, massage sessions, biomechanics, trainers, guides, technical service... Even if you bring your bikes from home. Do not hesitate to contact us at to request a quote.to request a quote.

At the end of the season we change the material to renew it. We make a sales campaign of our material on the web and social networks, if you want more information, ask us by mail to