Frequently asked questions

Do I need to book in advance?

We strongly recommend booking in advance, especially during peak season, to secure your preferred model and size. It also makes collection quicker, as we can prepare your bike before you arrive.

Do you have bikes available?

Yes. Bike availability is updated in real time on our website.

How can I have the bike delivered to my hotel?

Hotel delivery requires a rental of at least three days, subject to location and availability, and is not offered on Sundays. Deliveries are scheduled between 10:00 and 13:00 and collections between 13:00 and 16:00. Price and time appear in the confirmation; times are approximate and subject to traffic. You may collect at the shop during opening hours.

How does the booking process work?

To book a bike, choose your preferred model in our bike section. Bikes are organised by category and size. If you are unsure which size to choose, email us at . The €100 security deposit is separate from the rental price. Receipt and refund are recorded separately. It is settled after all bicycles and accessories have been returned and checked; any deduction for an incident must state its reason and amount.

Can I rent a bike for just one day?

Yes. For a one-day hire, you can collect your bike from 09:00 and must return it before 18:00 the same day.

Is the bike rental valid for 24 hours?

No. A one-day hire runs from when our shop opens at 09:00 until before we close at 18:00.

Do you offer bike delivery to hotels?

Hotel delivery requires a rental of at least three days, subject to location and availability, and is not offered on Sundays. Deliveries are scheduled between 10:00 and 13:00 and collections between 13:00 and 16:00. Price and time appear in the confirmation; times are approximate and subject to traffic. You may collect at the shop during opening hours.

What payment methods do you accept?

The price, payments received and outstanding balance appear in your confirmation. Where offered, you may pay a 50% advance or 100% of the rental. The advance is deducted from the total and is separate from the security deposit. The balance is payable as agreed; agencies with credit follow their agreed terms.

Is bike insurance available?

Public liability coverage is governed by the applicable policy and is not insurance against bicycle damage or theft. If optional insurance is purchased, its price, limits, exclusions and claims procedure are those in the insurance document provided before purchase. Follow the team’s instructions on guided tours.

What is your booking cancellation policy?

Prepaid bookings may be cancelled free of charge up to 48 hours before the rental starts. Between 48 and 24 hours beforehand, a charge of 50% of the booking price applies. No refund is available within the final 24 hours.

What should I bring if I rent a bike?

We recommend bringing your own cycling kit, cycling shoes, pedals and helmet.

What accessories come with the bike?

All our hire bikes come with two bottle cages, a pump and a saddle bag containing a spare inner tube, tyre levers and a multi-tool, all included in the hire price.

Can I hire pedals?

We offer Shimano SPD, Shimano SPD-SL, Look Keo and flat pedals for our hire bikes. If you use another pedal system, bring your own and our mechanics will be happy to fit them.

Can I hire cycling shoes and a helmet?

Yes. Cycling shoes and helmets are available as optional extras with your bike hire.

Do I have to wear a helmet?

Yes. Spanish law requires cyclists to wear a helmet on roads outside built-up areas. You can hire a helmet for a one-off fee of €6.

What gearing do your road bikes have?

Our road bikes have 2×11- or 2×12-speed drivetrains. You can choose 50/34 or 52/36 chainrings. Most bikes have an 11–30 or 11–32 cassette, so a triple chainset is not needed.

Do you offer rental bikes with child seats?

Yes, we offer child seats, but only for city bikes.

Do you rent power meters?

Some of our bikes already have a power meter fitted. If you bring a crank-based power meter, we can fit it to selected models only. Pedal-based power meters can be fitted to all our bikes.

In what condition should I return the bike?

We provide bikes in excellent condition and ask you to return them in the same condition. Damaged parts are charged at the Spanish distributor’s prices. Please return all hired accessories and extras; missing items are charged at their full replacement price.

What should I do if I have a problem during my ride?

You should be able to repair a puncture yourself. If you have a mechanical breakdown, call our emergency assistance service on +34 922 088 188.

Do you offer roadside assistance?

Yes. A mechanic can come out to carry out repairs following wear or an accident. The return call-out costs €40. Replacement parts are charged at the Spanish distributor’s recommended retail price; the mechanic’s labour is free.

What if I have a bike accident?

We hope it never happens, but accidents can occur. If you are not covered by insurance, you are responsible for the cost of damage or broken parts at their market price. Replacement parts are subject to availability from us or our suppliers.

Where can I store my bike overnight?

You can leave your bike at our shop during opening hours, from 09:00 to 18:00. If you take it to your hotel or apartment, make sure you have somewhere secure to store it. We recommend keeping it in your room overnight rather than leaving it outside. Please check your hotel’s bike storage arrangements directly.

Can I use cycle lanes, or will I be riding on roads?

Most cycling routes in Tenerife use public roads shared with other traffic. Follow the rules of the road and ride safely at all times. Some roads have cycle lanes, but many do not.

Can you suggest a cycling route in Tenerife?

Of course. Our routes section offers rides for different abilities and cycling disciplines. We are also happy to suggest routes to suit your interests and preferences.

Can you organise cycling holidays or team training camps?

Yes. We can help plan cycling holidays and training camps for individuals and teams, including accommodation, massage, bike fitting, coaching, guides and mechanical support. We can also help arrange transport for your own bikes. Contact us at to request a quote.

Do you sell used bikes?

We renew our fleet at the end of each season and advertise our used bikes on our website and social media. For more information, email us at

We hope this helps. If you have any other questions, contact us at